Data Protection: Our Privacy Policy

1. Information We Collect

When you use our website or services, we may collect the following information:

1.1 Personal Information (Provided by You)

• Full Name
• Phone Number
• Email Address
• Location / Address (if relevant)
• Vehicle Details (make, model, year, mileage, condition, etc.)

1.2 Automatically Collected Information

• When you visit our website, we may automatically collect:
• IP Address (for security & fraud prevention)
• Device & Browser Information (to optimize user experience)
• Website Usage Data (pages visited, time spent, interactions)

2. How We Use Your Information

We use the information we collect to:

• Provide Our Services – Process your car valuation request & complete transactions.
• Contact You – Respond to inquiries, send offers, and provide support.
• Improve Our Website – Enhance user experience through analytics and feedback.
• Ensure Security – Prevent fraud, unauthorized access, or suspicious activities.
• Comply with Legal Obligations – Where required by law, such as financial regulations.

3. How We Protect Your Information

• We do not sell, rent, or share your personal information with unauthorized third parties.
• We use secure data encryption, firewalls, and access controls to protect your information.
• Only authorized personnel have access to your personal data.
• We comply with South African data protection laws (POPIA) and international privacy standards.

4. Cookies & Tracking Technologies

We use cookies and tracking technologies to improve website performance and user experience.

4.1 What Are Cookies?

Cookies are small files stored on your device that help us:

• Remember your preferences.
• Analyze website traffic.
• Provide relevant offers and marketing.

4.2 How to Control Cookies

You can disable cookies in your browser settings, but this may impact website functionality.

5. Third-Party Services & Data Sharing

We only share your information in the following cases:

• With trusted payment processors to complete transactions securely.
• With legal authorities if required by law or to prevent fraud.
• With analytics providers (Google Analytics, etc.) to improve our website.

We DO NOT sell or share your personal data with advertisers or unrelated third parties.

6. Your Rights & Choices

As a user, you have the following rights:

• Access Your Data – Request a copy of the personal data we hold.
• Update Your Data – Correct or update inaccurate information.
• Delete Your Data – Request deletion of your personal data (except where required by law).
• Opt-Out of Marketing – Unsubscribe from promotional emails anytime.

To exercise your rights, contact us at: [email protected]

7. Data Retention

We retain your personal information only as long as necessary for:

• Providing our services (valuation, sales, and customer support).
• Legal and compliance obligations (e.g., tax, fraud prevention).
• Business operations (customer service records, analytics).

After this period, we securely delete or anonymise your data.

8. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before providing personal data.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised date.

Continued use of our website after updates means you accept the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Phone: +27 (0)84 966 3123
Email: [email protected]